Privacy Policy

1. Who We Are

This website is operated by Benington Commercial Ltd, trading as Arrow Energy Solutions. We are the data controller responsible for how your personal data is processed via this site.

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (e.g. email address, phone number)
• Demographic information such as postcode
• IP address, browser type, and browsing behaviour (via cookies and analytics tools)
• Any information you submit via forms on our website

3. How We Use Your Information

We use the information we collect for:

• Responding to enquiries and providing requested services
• Internal record keeping and customer management
• Improving our website and services
• Sending marketing communications, where consent has been given
• Fulfilling legal or contractual obligations

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

• Consent – for example, when you opt-in to receive marketing emails
• Contract – when processing is necessary for a service you have requested
• Legitimate interests – such as improving our website or responding to queries
• Legal obligation – where required by UK law

5. Cookies & Tracking Technologies

This website uses cookies to enhance your experience and gather usage statistics.

You can choose to accept or decline cookies via the cookie banner when you first visit our site. You may also disable cookies through your browser settings.

We use:

• Google Analytics – to analyse how visitors use our site. This uses cookies to collect anonymous information such as the number of visitors, pages viewed, and location.
• More info: Google Privacy Policy
• Marketing & referral cookies – for tracking performance of any external links or sponsored content

No cookies used by this site store personally identifiable information.

6. Contacting Us

When you contact us via our website forms, phone, or email, you do so voluntarily. Any personal information submitted is used solely to respond to your enquiry or provide a service.

We ensure all data is stored securely and retained only for as long as necessary for its intended purpose or to meet legal obligations.

7. Email Marketing

We may send email marketing communications if:

• You have explicitly opted in
• You are an existing customer and the content is relevant to previous services

All marketing emails include an unsubscribe link. You can withdraw consent at any time.

We do not sell or share your personal information with third parties for marketing purposes.

8. Third-Party Links

This website may include links to third-party websites or services (e.g. social media platforms, advertisers). We do not control these sites and are not responsible for their privacy practices. Users are advised to read the privacy policies of any external sites they visit.

9. Social Media Use

We may interact with users via platforms such as Facebook, LinkedIn, Instagram, or Twitter. Any communications via social media are subject to the privacy rules of those platforms.

We advise users not to share personal or sensitive information via public social media interactions. For private matters, please contact us directly via email or telephone.

10. Your Data Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where it was previously given
• Object to or restrict how your data is processed
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal or regulatory requirements.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on this page with a revised effective date.